VFS Global, Partnering Governments. Providing Solutions.
Partnering Governments. Providing Solutions.

做北京赛车的代理能赚多少钱:Quality

北京赛车pk10皇家 www.9ycj.cn Based on our philosophy of “Customer First”, we ensure that our people, processes and technology are structured to meet Customer and Stakeholder requirements. By building a culture of Total Quality Management at every stage of service lifecycle and continually improve and transform quality standards.

VFS Global uses world class practices and management standards in making Quality an integral part of our day to day work life. Optimal Service hallmarks and Business Excellence is achieved through a Quality road map of management practices like Six Sigma, Lean, Balanced Scorecard and ISO standards etc. We build quality into our processes and continually monitor our performance, thus crafting the need for process standardisation and process re-engineering.
Quality strengthens the approach in three folds:

From Quality Control → Quality Assurance → Quality Management to create the TQM Culture at VFS Global

 

VFS Global has integrated high standard quality measures, such as Six Sigma, Lean, Benchmarking, ISO 9001:2008, ISO 27001:2005, ISO 14001:2004 and Idea Generation systems to streamline processes, minimise waste and achieve breakthrough performances.

Key Quality Process

 

Six Sigma: To improve efficiencies and effectiveness of our Service, DMAIC and DFSS approach is followed across the globe.

 

 

LEAN Practices: All improvement initiatives undertaken for waste reduction or automation through Lean tools and techniques.

 

 

SPARK “Ideas to Reality”:? Is an ideation platform for employees and partners to post their ideas on Innovation, Customer Delight, Process Reengineering etc. These ideas in turn deliver measurable benefits for the organisation.

 

 

Customer feedback management system: A framework developed for capturing voice of Applicants (Customers) to understand and service their expectations. These feedbacks are analysed and reported on set frequency.

 

Our 360° approach to Quality & Transformation at VFS Global

 

 

Approach to quality deployment was initiated at VFS Global at its inception with the view of quality check at transactional level. Eventually, our quality system has evolved into the TQM module. It caters to all Customer, Applicant, Employee and stakeholder perspective.

At VFS Global, we are constantly re-evaluating and re-engineering our approach towards world-class quality. VFS Global has earned a reputation for the deployment of world-class quality processes in all the countries where our offices are located. Our ‘Quality Management System’ encompasses all the activities of our operation to ensure that processes are adhered to. We have demonstrated this by consistently achieving the goals set by our diplomatic missions.

 

“Transformation” is the Key to remaining at the forefront

 



Six Sigma: Six Sigma is a way of LIFE (Leading Initiatives for Excellence) at VFS Global. Effectively using the Six Sigma methodologies at VFS Global, we have created a quality culture for excellence. The Global Quality team is led by a Master Black Belt operating with an excellent team of certified Black Belts and Green Belts.

Certification and Awards (Quality): VFS Global has been awarded various international awards in different spheres. Our core achievement was the award at IQPC – Six Sigma Summit and QCI India for various improvements on various performance metrics. All these international recognitions and certifications showcase our capabilities in this domain.

 

Service Quality and Transformation Practices

Testimonials

Brian Davidson
Her Majesty’s Ambassador to Thailand

Hugh Keachie
Customer Service Excellence Standard Assessor at Centre for Assessment (CFA) in Manchester, UK


Latest News

Here is what can ruin your summer trip
Gulf News, April 2018


German envoy opens new visa facility
Gulf Times, April 2018

Certifications
  • 新媒观察:自媒体应跳出流量陷阱 2018-11-20
  • 巴南:四季瓜果扮靓美丽乡村 2018-10-18
  • 中央第四环保督察组向江西移交1034件信访问题线索 2018-10-18
  • 未来三天全国天气预报:台风给东南沿海带来大风 2018-10-15
  • 马克思主义,不会改变人类历史发展的进程和规律,它只是揭示了这个不可更改的客观规律。人类社会发展的进程,只决定于工人阶级的觉悟。现在是工人阶级丧失了革命觉悟的时期 2018-10-15
  • 墨西哥地震与球队进球民众跳跃啥关系?专家:无关 2018-09-26
  • 云南理发店老板涉嫌杀害女演员因办卡纠纷起杀心 2018-09-20
  • 捷克总统焚烧红内裤羞辱记者 曾称媒体是化粪池 2018-09-20
  • 中小创还未止跌谨慎操作为主 2018-09-16
  • 壮观!“千人雪地太极”刷爆朋友圈 2018-09-12
  • 网约车司机因接客时间起纠纷 持棒球棍殴打乘客 2018-09-12
  • 十堰市郧阳区80家单位集体入驻荆楚网网络问政平台 2018-09-08
  • 西班牙主帅洛佩特吉开幕前一天遭解雇 2018-09-08
  • 光明日报副总编辑陆先高 2018-09-05
  • 端午话诗词,感悟习近平眼中的优秀传统文化 2018-08-31
  • 285| 646| 296| 603| 262| 706| 209| 152| 976| 793|